Shipping policy
Shipping policy
Thank you for visiting and shopping at Prsnlplg.
Following are the terms and conditions that constitute our Shipping Policy. All our packages are shipped with our partners DHL, FedEx and DPD. During the holiday season and peak periods we may use different shipping providers.
Shipment processing time
Orders are typically processed within 2–8 business days.
Orders containing multiple items may be shipped separately to ensure faster delivery and minimize delays.
After placing your order, you will receive an order confirmation email. If an item is out of stock, our team will notify you.
Upon request, we may provide photos or videos of your item(s) before shipping. Once your order has been processed and shipped, tracking information will be provided within 24–48 hours.
Shipping Time
Europe: 8-14 days
North America: 6-13 days
South America: 10-18 days
Asia: 1-4 days
Oceania: 4-10 days
We offer worldwide shipping for our products, but please note that we cannot guarantee delivery times and cannot be held responsible for any delays that may occur as a result. We use third-party shipping companies to deliver our products. If there is a delay you will also immediately be notified by our team about the delay.
All orders are shipped to the address provided by the customer at checkout. Customers are responsible for ensuring their shipping details are correct and for notifying us of any address changes before dispatch. Once an order has been shipped to the address provided, our obligation is fulfilled and we cannot be held liable for parcels delivered to an outdated or incorrect address.
Custom fees
We do everything possible to avoid any custom fees, ensuring a seamless international shipping experience for our customers. In the rare instances where custom fees do occur, rest assured that we will cover 100% of the charges. You can shop with confidence, knowing that any unexpected custom fees, import duties, or taxes will not result in additional costs for you. Our dedicated customer support team will keep you informed and assist with any necessary payment process, ensuring transparency and peace of mind throughout. Your satisfaction is our priority, and we continuously work to improve our shipping process to provide you with the best possible service.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Any changes must be requested prior to dispatch.
Once tracking information has been provided, customers may request delivery changes directly with the shipping carrier using the carrier’s website, app, or customer service, where available. Relevant contact details provided at checkout, such as the customer’s phone number or email address, may be used by the carrier solely for delivery-related communication and to facilitate such requests.
We are not responsible for orders delivered to incorrectly provided or outdated addresses where the information supplied at checkout was inaccurate
Delivery Responsibility
Once a shipment is marked as delivered by the carrier to the address provided at checkout, delivery is considered complete and responsibility for the shipment transfers to the customer. In the event of a reported delivery issue, we will assist in initiating an investigation in accordance with our Delivery & Claims Policy.
Delivery Issues & Claims
If your order is marked as delivered but you cannot locate it, you must contact us within 48 hours of the delivery confirmation.
To proceed with an investigation, customers are required to contact the shipping carrier directly and provide a valid claim or reference number. Full cooperation with the carrier’s investigation process is mandatory.
Orders confirmed as delivered to the address provided at checkout are not eligible for refunds or replacements unless the carrier determines the shipment was lost in transit or there is clear evidence of delivery failure.
Failure to follow the required claims process may result in the inability to proceed with an investigation or resolution
For full details, please refer to our Delivery & Claims Policy (see Terms of Service).
Lost packages during transit
We take responsibility for packages that are officially confirmed as lost while in transit by the shipping carrier.
If a shipment is declared lost before delivery, we will offer an appropriate resolution, which may include a replacement or refund at our discretion.
If you believe your package may be lost in transit, please contact us so we can initiate an investigation with the carrier. Customers may be required to cooperate with this process.
Exchanges
If you need to exchange your order for a different size or a different product, we've got you covered! Simply email us at rfuvk91271@outlook.com with your order number and your preference. We'll provide our return address which is usually the closest and cheapest from your location. Your satisfaction is our priority, and we want to make the exchange process smooth and hassle-free for you.
* WE USE THE MOST SECURED AND FASTEST AVAILABLE SHIPPING METHOD TO YOUR COUNTRY *
If there are any potential issues with delivering to your country, we will immediately reach out to you to find a solution. Please be aware that during holiday periods, shipping times may be delayed.